Screen Recording
CallReplay has a half-brother, the Memolith Screen Recorder.
- See what happened on the screen while the agent was talking on the phone.
- You can filter to a specific app running on the user desktop
- Follow a user across multiple desktops, at any moment in past time
- Live Screen Monitoring
- Screen Recordings files are much smaller than of other media recordings, we use a proprietary format, not the common open-source VNC-based format used by other media recorders.
- Memolith can record the user activity continuously, not just during phone calls.
- Automatic upload of recordings, scalable to hundreds of desktops or laptops
- Online Playback, from the browser
- Player can do Fast Forward, Zoom, Slow.
- perfect integration with CallReplay
More Info: go to Memolith.com 
Next: Agent Scoring
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