Customers

Three years ago, after trying and failing to get a few major brand voice recording systems to work in our environment, we decided to give CallReplay a chance. I've been saying to quite a few people, that it has been the best IT-investment of my career, by far, so thanks for that. The system 'just works', exactly like the support from RAI Software.

We've been using CallReplay for over 2 years and the product is both feature rich and great value for money. The support team have been excellent and any request has never been to much trouble, even requests to enhance the software. Installation was very straightforward and it worked straight our of the box. In short a great product at a great price with first class support.

We've tried a lot of softwares for doing Call Recording with UCME, but we found out Call Replay was the simplest and very well designed platform for doing that for our customer, a Security Company. The enviroment tested was the Cisco 1861 E and Call Replay works well with the integrated POE Ports of the routers. The support received for fast and reliable.

I've never seen a software with those qualities and simple to install and configure. Our client, a big Bank in our country asked us where we got this software, after installation and test. I really recommended it to everyone who need to store the call information in their company. Great thank to Flavia again with here great assistance and support.

In administrative point of view CallReplay is easy to setup and manage. The technical features of CallReplay have proved to be versatile and reliable. CallReplay's technical support and customer service has always been very responsive and helpful. In general CallReplay is a top notch product with cost effective license model.

I'am glad telling you that Callreplay is needful for our business.

InfraTI has been selling Call Replay for almost five years and all our customers are extremely satisfied with the performance and stability of the product. We are very pleased with this partnership.

We have been implementing Call Replay for our Cisco customers for over 2 years, and recommend it as a reliable, easy to use and cost effective solution for customers who don't want the expense or complexity of high end contact centre solutions. Understanding of the Cisco SCCP protocol is a big plus, as it learns extension names and numbers dynamically and doesn't require user configuration or AD integration in Cisco environments. Have always found Call Replay prompt and professional to deal with.