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Technical Specification

Supported VoIP PBXs

  • ALL Cisco CallManager versions from 3.0 to 10.5 using Skinny Protocol or Forked Recording
  • Cisco CallManager Express using Skinny Protocol
  • IPTrade Turrets
  • Mitel MCD 3300
  • NEC Univerge - SV8000 series, IP only
  • Generic SIP

Supported Operating Systems

  • Windows 2000 or later, recommended is a Windows Server
  • Ubuntu 14.04 64bit
  • Application is self-contained, includes database and web server

Hardware Requirements

  • Software only recording system, no proprietary cards
  • Industry-standard Intel compatible server supplied by customer
  • Dual core CPU, minimum 2 GB RAM
  • Network card
  • Optional: network switch or hub capable of mirroring network traffic for SPAN recording

Recording Capacity

  • 250 simultaneous calls on an Intel Core 2 Duo E6600
  • Clustering allows scaling to thousands of ports

Retention Capacity

  • Advanced Speech Compression, Stereo, 160 recorded hours per GB
  • Real case: 167,000 calls stored in 55 GB.

Supported codecs

  • G.711 u-law and a-law
  • G.722
  • G.729 A / B

Recording Architecture

  • Passive network sniffer or Active / Forked recording
  • Stereo, each party is heard in a different channel

Embedded Database

  • PostgreSQL 9.3, easy to integrate with other software

Security

  • Secure access to recordings, using a Flash enabled browser
  • Agents can access only their own calls, from Cisco Phones (using their PINs) or from browser (using their password)
  • Managers have access to calls of a specific department, from browser

Administration

  • Web interface, Adobe Flash ™ based, supported for major browsers: Internet Explorer, Firefox, Opera, Chrome

Call records access

  • Web interface + desktop player
  • XML Phone Service interface (on Cisco IP Phones 7940, 7960, 7970)

Support

  • Full logging support for offline troubleshooting
  • TeamViewer software included for remote support