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Next Generation CallReplay

RAI Software SRL announced today the release of next generation CallReplay, a massive update to the most practical call recorder on the market.

Major changes include a 100% new user interface, based on Adobe Flash, and a rethinking of the usage model, benefiting from the 4 years of existence of CallReplay.

  • NEW: integrated agent scoring and call center optimization module. The evaluation questionnaires are completely customizable. And it is bundled for FREE with CallReplay!
  • NEW: support for multiple storage volumes. Self-managing, of course.
  • NEW: support for multiple storage volumes. Self-managing, of course.
  • NEW: support for recording non-stop calls (24/24), for IP trading turrets.
  • NEW: licensing management web site for resellers. Automated license activation. Self-service.
  • NEW: call browsing by agents. Hierarchical organization model for grouping agents in departments and sub departments.
  • NEW: automatic resolution of external phone numbers using an integrated phone directory.
  • Many frequent operations can be done three times easier. And they were easy before.
  • Recording speed significantly faster than 4.0.
  • Fault isolation for better reliability.
  • Support for Windows 64 bit
  • Support for Cisco CallManager 7.0 planned March 2009.