CallReplay has a half-brother, the Memolith Screen Recorder
See what happened on the screen while the agent was talking on the phone.
You can filter to a specific app running on the user desktop
Follow a user across multiple desktops, at any moment in past time
Live Screen Monitoring
Screen Recordings files are much smaller than of other media recordings, we use a proprietary format, not the common open-source VNC-based format used by other media recorders.
Memolith can record the user activity continuously, not just during phone calls.
Automatic upload of recordings, scalable to hundreds of desktops or laptops
Online Playback, from the browser
Player can do Fast Forward, Zoom, Slow.
perfect integration with CallReplay
The proprietary compression algorithm is specially optimized for recording PC screens and user activity. The recording files take about half of the space required by other screen recorders. A tipical recording (full motion) will have about 1MB / minute when recorded on hard drive. When the workstation is idle the recorded file will be even smaller.