Authenticate with the help of the the XML interface to access the CallReplay phone functions.
Browse through recordings.
Play and Rewind
Play the recording(s) you want without the help of a computer. Rewind recordings to replay specific parts you missed or need to play again.
E-mail calls to a specified address for further evaluation and analysis.
Monitor a specific extension to never lose an important call ever again. Whisper important information to you employee without the client hearing it.
Record on-demand is a function that allows the recording of a specific call if you know the extension it goes through. Note: Regardless of the time within a conversation you gave the Record command it will be recorded entirely.