Call Recording Made Easy

Call Recording Made Easy

  • CallReplay is an easy to use call recording solution that implements the corporate call record keeping policy and provides secure, easy access to call records.
  • It allows managers to review phone calls according to their workgroup in order to provide much needed Quality Assurance.
  • Users are empowered by providing them with accurate records of their calls.
  • All access to replays is logged and can be audited by authorized users.
  • Damage control and increased accountability of your personnel, suppliers and customers.
  • Increased productivity as no important information is lost during phone calls
  • The CallReplay recorder scales up from 1 to 1200 marked devices in a Single Box configuration.
  • The system can be configured to provide 100% recording coverage of the marked devices. It is also possible to record only part of the calls with the help of our easy-to-use Retention Policy.
  • CallReplay is highly integrated with Cisco CallManager, having an XML phone service which allows replaying calls directly on the phone, and being integrated with CallManager’s user directory (LDAP DCDirectory) for unified authentication.
  • Automatic call recording for Cisco & NEC & Mitel & IPTrade VoIP PBXs, no proprietary hardware required.

Features


Recording Phone Calls Forked Recording, SPAN recording and Hybrid CTI-SPAN.
Monitor Live Calls Listen to a call as it happens, without any conferencing.
You can also Whisper to the agent without being heard by the external party.
Replay Phone Calls Easy, secure access to call recordings
using a web audio player or a desktop audio player.
Browse Recordings by Agent Superb browsing interface tracks agents across multiple phone numbers.
Call Scoring & Custom Forms Integrated agent quality scoring and reporting module.
IP Phone Service Browse, play, e-mail, monitor and demand recording directly from your phone.
High Availability recording Use multiple recorders for safety, centralized management and high availability recording.
Integration API CallReplay offers many ways to connect your application to it.
Technical Specification Learn more about CallReplay's plumbing details.