Sentiment Analysis

Obtain the Sentiment Positivity and Negativity Scores for each call. These scores summarize the strength of the feelings associated to each paragraph. The customer's scores and the agent's scores are calculated separately, so it is easy to find out who are your most (dis)satisfied customers, which agents receive the most negative feedback, or who needs a more positive attitude.

Objectively & Effortlessly score thousands of calls
Summarize each agents activity, up to the entire company
Get leads where to dig further
Analytics automatically fills Quality Forms