Supported VoIP PBXs
- ALL Cisco CallManager versions from 3.0 to 12.5 using Forked Recording or Skinny Protocol
- Cisco CallManager Express using Skinny Protocol
- IPTrade Turrets
- Mitel MCD 3300
- NEC Univerge - SV8000 series, IP only
- Generic SIP
Supported Operating Systems
- Windows 2012-2019 or later, recommended is a Windows Server
- Application is self-contained, includes database and web server
Hardware Requirements
- Software only recording system, no proprietary cards
- Industry-standard Intel compatible server supplied by customer
- Quad core CPU (or 6 vCPUs), minimum 6 GB RAM
- Network card
- Optional: network switch or hub capable of mirroring network traffic for SPAN recording
Recording Capacity
- Over 250 simultaneous
- Clustering allows scaling to thousands of ports
Retention Capacity
- Advanced Speech Compression, Stereo, 160 recorded hours per GB
- Real case: 167,000 calls stored in 55 GB.
Supported codecs
- G.711 u-law and a-law
- G.722
- G.729 A / B
- Opus
Recording Architecture
- Passive network sniffer or Active / Forked recording
- Stereo, each party is heard in a different channel
Embedded Database
- PostgreSQL 9.3, easy to integrate with other software
Security
- Secure access to recordings, using a Flash enabled browser
- Agents can access only their own calls, from Cisco Phones (using their PINs) or from browser (using their password)
- Managers have access to calls of a specific department, from browser
Administration
- Web interface, supported for Evergreen browsers: Chrome, Firefox, Chrome based Internet Explorer
Call records access
- Web interface + desktop player
- XML Phone Service interface (on Cisco IP Phones 7940, 7960, 7970)
Support
- Full logging support for offline troubleshooting
- TeamViewer software included for remote support
